Here’s the thing, when you’re with a patient (whether you’re a hygienist, doctor, office manager, etc.) you’re the expert in the room. That means you’ve got some responsibilities. That means your patients are trusting you to take good care of them.
Luckily, you’ve got what it takes to do just that.
When a patient is in your office, the number one thing they need is skilled dental care to ensure good oral health. But that’s not all they need. To have a truly great experience in your office they need you to lead them.
That means walking them through their procedure calmly and confidently to relieve any anxiety.
That means answering any and all questions they have.
That means listening to any issues they have and empathizing with them as a fellow human because they’re more than just a name on a chart.
That means making sure they have what they need to feel the appointment was a success.
See a pattern here?
You’re the leader of the dental appointment! From start to finish you’re guiding your patients on their journey to good dental health. An appointment is not a one and done event that pops up whenever your patient decides to come in. Rather it is a stepping stone on their oral health care path, and you’re with them every step of the way.
Source:
5 Key Distinctions that enhance the patient experience
